Dr Fiona
Medical Acupuncture

Privacy & Cookie Policy

​

Dr Fiona Medical Acupuncture

Last updated: 10 February 2026

​

Your privacy is important to us. This policy explains what information we collect, how we use it, how we protect it, and your rights under UK GDPR.

If you have any questions, please contact:
hello@drfiona.net

​

Who We Are

​

Dr Fiona Medical Acupuncture is a medical practice providing acupuncture and related healthcare services. For data protection purposes, we are the Data Controller of your personal information.

​

What Information We Collect

​

Information You Provide:

​We collect personal information that you choose to share with us, for example when you:

• Send an enquiry

• Book an appointment

• Complete a form

• Use live chat

• Sign up for updates

 

This may include:

• Name

• Email address

• Phone number

• Postcode

• Details of your enquiry

• Medical information relevant to your care (if you become a patient)

 

If you receive treatment, we will collect medical information necessary to provide safe and appropriate care. This is classed as “special category” health data and is protected with additional safeguards.

​

Information Collected Automatically:

​We may also collect limited technical information such as:

• IP address (to help prevent spam)

• Pages visited

• How you arrived at our website

• Device and browser type

 

How We Use Your Information

 

We use your information to:

• Respond to enquiries

• Provide treatment and manage appointments

• Maintain patient records

• Improve our services and website

• Send occasional updates (only if you have agreed)

 

We do not sell your personal information and we do not share it for marketing purposes.

​

Online Booking and Payments

​

If you use an online booking system, your personal details will be processed securely for the purpose of managing appointments.

If you make payments online, payment details are processed securely by our third-party payment provider. We do not store your full card details. Payment providers process your data in accordance with their own privacy policies and strict security standards.

We only share the minimum information necessary with booking or payment providers in order to deliver these services.

​

Legal Basis for Processing

​

Under UK GDPR, we process your information on the basis of:

• Your consent

• The provision of healthcare

• Contract (to deliver services you request)

• Legal obligations

• Legitimate interests (such as running and improving the practice)

 

We only use your data for the purposes explained to you.

How We Protect Your Data

We take appropriate security measures to protect your information, including secure systems, restricted access, and safe storage of medical records.

We only keep your data for as long as necessary. Medical records are retained in line with professional and legal requirements.

​

Your Rights

​

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion where appropriate

• Object to certain processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)​

 

To exercise your rights, email:
hello@drfiona.net

​

You can contact the ICO at: www.ico.org.uk

​

Cookies and Analytics

​

We use cookies to ensure the website functions properly and to understand how visitors use it.

We use Google Analytics to collect anonymous information such as:

• Pages visited

• Time spent on the website

• General location (region)

• Device type

 

This information does not identify you personally.

You can control or delete cookies through your browser settings.

​

Updates

 

We may update this policy from time to time. The latest version will always be available on our website.